Refund policy

Returns

You have up to 7 days to return from the day your order is delivered. Please be aware all items must be returned to us in a brand-new condition (no perfume/makeup) with tags attached to qualify for a refund.

We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without a request on the system. 

Initial shipping fees are not refunded. 

Return costs are not covered by us, returns can be sent back with the shipper of your choice.

To initiate a return, please contact us here

 

Exchanges

We don't currently offer exchanges. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refund Processing Times

It usually takes 2-3 working days to process your return after receiving them. Refunds may take up to 10 business days to be processed back to your original payment method.

 

Faulty Items

We are so sorry if you have received a faulty item, this is definitely not the quality you should expect from our items.

Please contact us here and we'll get this sorted out ASAP.