Shipping policy

Shipping Information

All orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed after 12:00 PM (PST) will be processed on the next business day.
Please note that Chaleur operates on a preorder and limited-release basis. Shipping timelines may vary depending on product availability. Estimated dispatch timelines are shared on individual product pages.
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Shipping Within Canada

We offer tracked shipping across Canada with the following options:
Standard Shipping – $4.99 CAD
Estimated delivery: 3–7 business days after dispatch
Express Shipping – $12.99 CAD
Estimated delivery: 1–3 business days after dispatch
Delivery times are estimates and may vary due to carrier delays, weather conditions, or remote locations.
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International Shipping

We ship internationally to select destinations. All international orders are shipped with tracking.
International Standard Shipping – $37.99 CAD
Estimated delivery: 7–14 business days after dispatch
International Express Shipping – $48.99 CAD
Estimated delivery: 3–6 business days after dispatch
Delivery times may vary depending on destination and customs clearance.
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Shipping to the United States

We offer tracked shipping to the United States with the following options:
Standard Shipping – $9.99 CAD
Estimated delivery: 5–10 business days after dispatch
Express Shipping – $15.99 CAD
Estimated delivery: 3–6 business days after dispatch
Delivery times may vary due to customs processing or carrier delays
Duties & Taxes For international orders, duties and taxes are not included unless explicitly stated.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
If you have questions regarding duties or taxes for your location, please contact us before placing your order.
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Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.
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Incorrect Address & Delivery Issues
Customers are responsible for ensuring that shipping details are entered correctly at checkout.
Chaleur is not responsible for delays, lost parcels, or additional charges resulting from incorrect or incomplete addresses.

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Questions
If you have any questions regarding shipping, please contact us at:
info@chaleur.co